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Help & Support

Primary support email: support@turismoai.live

1. Contact

For product support, billing questions, account access issues, and legal requests, contact us by email. This support URL is maintained for App Store and user support access.

Email Support

2. Response Times

  • Critical account or billing issues: target response within 24 hours.
  • General support and feature questions: target response within 48 hours.

3. Include in Your Request

  • Your account email (if applicable).
  • Device model and OS version.
  • App version and approximate timestamp of the issue.
  • Short description and steps to reproduce.
  • Screenshots if available.

4. Quick FAQ

How do I cancel my subscription?

Open iOS Settings > Apple ID > Subscriptions, then manage your Turismo AI plan there.

How do I request account deletion?

Email support with the subject line "Delete my account" and we will process your request.

Where are legal policies?

Privacy Policy and Terms of Service are available at all times on this site.